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Emotional Urgent Care (EUC) – Crisis Counseling

Disaster, Crisis Intervention Response Counseling for Mental Health & Counselor Professionals


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Training Formats Available

Train-the-Trainer Format Facilitator Format Staff In-Service Format Student Assembly Format  

Emotional Urgent Care Training Guide

Emotional Urgent Care Training Guide

Keys’ created this certification training of Emotional Urgent Care (EUC).  EUC provides emergency psychological care to victims in crisis, to assist them in returning to an adaptive level of functioning and to prevent or limit the potential negative impact of emotional trauma.

Every traumatic event is different, but all in-crisis require immediate intervention to interrupt and reduce crisis reactions and restore affected individuals/organizations to their previous level of functioning.  Emotional Urgent Care provides victims with emotional crisis intervention, targeted to the particular circumstances of the traumatic event and their response to it.

Emotional Urgent Care – It is important to note that crisis intervention response counseling is not psychotherapy. Crisis intervention response counseling:

  •  short –term intervention
  •  targeted & focused on:
    • minimizing trauma
    • protecting against the developing  mental health disorders
    • developing a plan to return emotional  wellness &
    • helping them return to  normality.

EUC utilizes an acronym – T.r.i.a.g.e. S.t.e.p.s. to define a systematic crisis intervention process that is flexible and based on the emotional needs of those in-crisis.  It is a targeted and short-term service. The Triage Steps establishes a road-map of the actual roads, highways, and directions an individual or organization will take on a trip from their response to a traumatic event toward Emotional Wellness.

These phases guide professionals as they move those affected from;

  • triaging traumatized individuals -to-
  • allowing them tell their story -to-  
  • establishing a follow-up plan.

This training is available for Professionals servicing ages:

  • Six through Twelve year olds,
  • Twelve through eighteen year olds and
  • Adulthood

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