Cancellation Policy

Sometimes, plans do not work out and cancellations are necessary.  Please  email us with your desired option, this is a required component.    Keys cancellation policy is, in order of preference:

  1. Send a substitute in your place for training or substitute one product for another of the same value. No time limit required.
  2. Reschedule attendance at another training that is announced. No time limit required.
  3. Receive a coupon for a future product or training yet to be announced. No time limit required.
  4. Refunds:
    • Trainings
      • 30 days prior to training– Registration fee, less 5% administrative handling cost.
      • 3-14 days prior to training–Registration fee, less 10% administrative handling cost.
      • less than 3 days prior–Options 1-3 are available. No cash refunds will be made due to administrative costs.
      • Does not apply to Webinars…on a case-by-case bases.
    • Products
      • Electronic products – no refunds are made after receipt
      • Keys Material products:
        1. Order within 24 hours — Registration fee, less 5% administrative restocking & handling cost.
        2. Order within 48 hours but prior to shipping–Registration fee, less 15% administrative restocking & handling cost.
        3. Order which has shipped – No cash refunds will be made.
  5. Purchase Orders;
    •  are accepted in good faith as payment. In the event option 1, 2 or 3 is not chosen then cancellation will result in a PO being billed at the same rates as the refunds above:
      • 30 days prior to training– PO will be billed at 5% administrative handling cost.
      • 3-14 days prior to training–PO will be billed at 10% administrative handling cost.
      • less than 3 days prior–Options 1-3 are available. PO will be billed for the full cost of the training.
      • Does not apply to Webinars…on a case-by-case bases.